Proficiency exams at work.

I hate tests. I know that tests are an everyday part of life, but they do not always accurately reflect the knowledge of the test taker. Anything can influence how we feel on any given day, and I don't agree with the way that some of the tests are designed.

After saying all of this, I had to take a proficiency exam for my job recently. I don't have a problem with this in the general sense because I know that it is required as part of evaluating my position. What I don't like, is that the test is clearly not designed for my department or position.

I work in the billing department at a hospital. I don't interact with patients, doctors or nurses. The proficiency exam was geared toward people who deal with patients, or are doctors or nurses. The questions on this exam were totally irrelevant to my position. I wish the exam had questions that applied to me. Maybe then I wouldn't hate these exams so much.

When your boss makes stupid decisions

One of my bosses has recently decided to stop all phone calls for her department. She has decided that if any phone calls need to go to an individual, that these calls need to go through her first. This is an example of micro-managing at its best.

The thought process behind this change is crazy. We don't work in a factory or a place where there is no access to telephones. These phones are available for everyone's use when necessary. This is a way for her to control her people. It makes me angry because when there are so many more important issues to be handled, she has time to filter phone calls, but not solve problems.